The CQC does not resolve individual complaints or investigate them on behalf of the person making the complaint. That might come as a surprise, but it doesn’t mean your voice doesn’t matter.

With several updates from the CQC already underway, and more on the horizon, we’ve pulled together the key changes you need to know to keep your service compliant and inspection-ready.

Ensuring high standards of conduct and performance among your care staff is essential to providing safe and effective care. As a care provider, maintaining a fair and transparent disciplinary process can help uphold these standards while also fostering a positive workplace culture. This guide outlines a step-by-step approach designed for care company owners and managers. 

Sustainability might once have seemed like a ‘nice-to-have’ in social care, but that’s quickly changing. In this episode of The Care Corner Podcast, we’re joined by Aaron White from Oakland Care to talk all things sustainability: from embedding green values into care culture, to making small changes that add up to big impact.

Whether you're rolling out regulatory updates, changes to working hours, or completely new safeguarding protocols, how you train your staff makes all the difference.

When it comes to running a compliant, well-organised care business, your policies and procedures matter. But as digital solutions become more widely adopted across the sector, one big question remains: should you be using digital or paper-based policies?

While most providers associate CQC enforcement with inspections and warning notices, the CQC also holds criminal enforcement powers. These powers include the ability to prosecute both organisations and individuals (including directors and managers) if they fail to meet certain legal requirements.

According to a survey conducted by Campaign Collective for the Social Workers Union, the British Association of Social Workers (BASW), and LBC Radio, almost two-thirds (58%) of social workers report that their caseloads are unmanageable.

When it comes to delivering safe, effective, and high-quality care, your policies and procedures are the foundation. They not only help you stay compliant with CQC regulations but also guide your team to respond consistently, safely, and confidently in every situation.

Business plans are like roadmaps – you can start a journey without one, but you’re far more likely to take a wrong turn. Whether you're launching a new cosmetic healthcare clinic or growing an established one, a clear, well-structured business plan is vital.

The use of CCTV in care homes remains a highly debated issue, one that raises issues of safeguarding, privacy, legal responsibility and public trust.

While surveillance can offer peace of mind and an additional layer of protection for vulnerable residents, it also raises significant concerns around dignity, autonomy and data protection.

If you're a healthcare provider wondering whether the Care Quality Commission (CQC) is still conducting inspections in 2025 - the short answer is yes. Inspections are very much ongoing. However, they look quite different to how they did a few years ago.

The demand for weight loss medications has surged in recent years, but with increased demand comes increased risk.

Yes – the Care Quality Commission (CQC) has the legal authority to issue fines to care providers and individuals for failing to meet regulatory requirements. These fines can be issued through fixed penalty notices, or, in more serious cases, the CQC can take providers to court, where penalties may include unlimited fines and imprisonment.

Starting your own healthcare business can be a hugely rewarding venture, whether you’re launching a private clinic, mobile health service, or specialised healthcare consultancy. This guide walks you through every key step.

ProvidersUnite is a grassroots coalition of community care and support providers from across the UK. Formed in response to the growing crisis in the adult social care sector, the movement brings together a diverse network of care providers.

In the health and social care sector where regulations are constantly changing, keeping your staff management practices compliant is vital in order to avoid penalties. Let’s take a closer look at what top tips our HR advisors have for staying up to date with employment laws.

A well-structured audit process is not just about meeting regulatory requirements; it is about ensuring the highest standards of care. Here is how you can make auditing work for you.

Starting a domiciliary care agency is a rewarding but complex process. A well-structured business plan will help you secure funding, navigate regulatory requirements, and establish a solid foundation for long-term success. Here’s how to create one.

The Care Quality Commission (CQC) is the independent regulator of health and social care in England. Any individual intending to provide a regulated activity must register with the CQC before commencing operations. This guide outlines the process of registering as an individual with the CQC.